Helping Companies Serve People
Posted by Shannon Cherry on Tue, Apr 05, 2011 @ 10:25 AM
Personal service means valuing customer needs before the bottom line and making the effort to ensure customers are satisfied not only with the current transaction, but also the company as a whole. These companies want to improve not only their Average 
Handle Time and their First Call Resolution, but also their Customer Satisfaction and their Customer Experience. Knowlagent’s mission is to make it easy for businesses to personally serve their customers and their communities.
When companies can find more time to improve agent performance via small pockets of training and coaching time, they are better able to serve their customers. Also, customers who experience personalized, high-quality service are more likely to be loyal to the company.
Service is precisely why Knowlagent shifted its model from premise to Software-as-a-Service (SaaS). Rather than burden customers with hefty up-front costs and the responsibility for long-term maintenance, SaaS provides customers more flexibility. Knowlagent hosts the software and can more easily assist with upgrades throughout the customer's lifetime.
Knowlagent employees also participate in service to the community with MUST Ministries and other local organizations. Monthly drives and quarterly service days give employees the opportunity to serve alongside their colleagues and build up interdepartmental camaraderie.
For more information on service, check out Knowlagent's updated community service page or learn more about Software-as-a-Service.
Photo by Wonderlane.