Call Center 2.0

16 Things We're Thankful for at Knowlagent

As we prepare to share a Thanksgiving feast here at the Knowlagent offices, we want to pause and reflect on that for which we are grateful.  In no particular order, we are thankful for:

1. Active Wait time in the call center where agents are productive in between calls.
   
2. The recent influx of Knowlagent Babies!
3. Sprint and their improved customer experience.
4. The handful of former employees that have brought their experience back to work at Knowlagent including our current COO, John Wolf.
5. Our partner, inContact who has helped increase revenue and visibility of Knowlagent's solutions.
6. Convergys who was instrumental to the release of Knowlagent 8.5 to help increase agent productivity and performance.
7. The disciplines of execution that Covey 4-D taught our employees to make Knowlagent continually successful. 
8. Involvement in High Tech Ministries that connects Atlanta executives in the technology industry.
9. Our IT partner ITneer who have provided many man-hours in support and development of our solutions.
10. Great employees like Kerry Engle with a heart of service.
11. 25¢ soft drinks that Knowlagent employees enjoy at the office.  We are running on plenty of sugar & caffeine!
12. Our patented RightTime™ technology that finds the right time to deliver content to the agent without affecting service levels. 
13. Employee commitment to service at MUST Ministries.
14. All the SaaS talent that our Procuri alumni bring to the business.
15. Excellent uptime from our hosting provider, NeoSpire.
16. Knowlagent's previous CEO, Rusty Gordon, who was a great example of servant leadership.