Posted by Ted Giordano on Fri, Oct 16, 2009 @ 02:57 PM
I recently attended an audio seminar by the Corporate Executive Board Company entitled, "Confronting Six Enemies of Post Recession Performance." It was very well done and I would encourage everyone to go and listen to it at http://www.executiveboard.com/.
One of the interesting pieces of research they shared dealt with the topic of "Top Talent Disengagement and Flight." What they found was that "... 25% of high-potential employees are looking for a new employer..." This is up 13% pre-recession figures.
This got me thinking about the impact of this in our call centers. We all know who our top performing reps are. I know at times I have taken them for granted. Not that I don't provide them with feedback on how they are doing and how much I really appreciate their efforts. But rather, I didn't have any type of plan in place to be proactive in making sure that in the future they stay with me.
So, does anyone have any ideas they could share on what they are doing to keep their top performers? I know that more money would be nice, but that isn't always at my disposal.
Thanks,